Return & Exchange Policy

Returns

• No returns on discounted products.
• Returns are accepted within 15 days of purchase.
• Items must be in their original, sealed packaging.
• For hygiene and safety reasons, cosmetics, creams, and personal care devices cannot be returned if opened or tampered with.
• Proof of purchase is required for all returns.
• Refunds are processed within 14 business days after receiving the returned item, provided it meets our criteria.

Exchanges

• Exchanges are accepted within 15 days of purchase.
• Items must be in their original, sealed packaging.
• Exchanges are subject to product availability. If unavailable, a refund may be issued.

Non-Returnable Items

• Used or opened personal care products, including cosmetics, creams, and devices, cannot be returned due to health and safety reasons.
• Services such as facials and massages are non-refundable once rendered.

Faulty or Damaged Products

If you receive a faulty or damaged product, please contact us within 7 days of receipt. We will arrange inspection, and if verified, a replacement or refund will be provided.

South African Consumer Protection Act

Our policy is in accordance with the South African Consumer Protection Act. Consumers have a 5-day cooling-off period for goods purchased as a result of direct marketing, provided goods are returned in their original condition.